Support

What is AIKYATO?

A private community for the people you belong with: a family, a housing society, a walking club, a batch of friends, a team. Each group is a network. Only the members of a network see what is inside it.

What does it cost?

Nothing. AIKYATO is free, with every feature, for every network and every member. There are no purchases in the app.

Which phones does it work on?

iPhone (App Store) and Android (Google Play).

Is it in Hindi?

The app is in English. Praise notes and posts can be written in any language, including Hindi.

I did not receive my sign-in code

Sign-in is by a one-time code, emailed to you or texted to your mobile; there is no password. For email, check the spam or promotions folder first and confirm the address you typed. For a text, check the number and that your phone has signal. Then request a new code. Codes expire after about ten minutes. If nothing arrives after two attempts, email us with the address or number you are trying.

I do not have an invite code

You can either join an existing network with a code from someone already in it, or create your own network and invite people to it. The choice is on the first screen after you sign up.

I am stuck on “waiting for approval”

Only the owner or an admin of that network can approve you, and only they are notified. Ask whoever gave you the invite code. If the network has gone quiet, you can create your own network instead.

Can I be in more than one network?

Yes. Join or create as many as you like and switch between them from the name at the top of the screen. Each network sees only what you do inside it.

How do I invite people?

Manage network › Invite. Share the code or the link. Codes expire after 14 days and can be regenerated any time. New members wait for an owner or admin to approve them.

How many members can a network have?

As many as you like. There is no limit.

Who are owners and admins?

Whoever creates a network owns it. The owner can make other members admins. Both can approve or remove members, moderate posts and change settings; only the owner can transfer ownership or delete the network.

How do I delete a network?

Manage Network › Network Settings › Delete this network, owners only. It permanently removes the network and everything in it for every member.

Why did a birthday post appear about me?

AIKYATO creates birthday and anniversary posts from the dates on your profile so your network can wish you. Switch them off in You › Privacy; existing posts stay.

What is Praise?

A handwritten note to thank someone in your network. Give it from More › Praise; it appears on the Praise Wall for the network to see and add to.

Can I edit or delete a post?

Your own posts and comments, yes: open the ⋯ menu on the post. Admins can remove any post in their network.

Why is my post “pending”?

That network has moderation on, so an admin approves posts before others see them. It is on by default for new networks.

How do steps get into AIKYATO?

From Apple Health on iPhone or Health Connect on Android, read only, and only after you grant permission. AIKYATO never writes to them. The web app cannot read steps.

What is the Steps Journey?

Your steps move you along a real road: Udaipur to India Gate, 660 km, then on to the Taj Mahal and further journeys to Vaishno Devi, Badrinath, and Kashmir to Kanyakumari. You collect a stamp at every landmark, unlock a small gift every three stops (sent free, in India), and see who from your network is walking with you.

Steps are not syncing

On iPhone: Settings › Apps › Health › Data Access & Devices › AIKYATO, and turn Steps on. On Android: open Health Connect › App permissions › AIKYATO and allow Steps. Then reopen the Move tab.

My phone does not have Health Connect

Android needs the Health Connect app from Google Play (built in from Android 14). The Move tab shows an install button on phones without it.

I do not want to be on the leaderboard

You › Privacy › Show me on leaderboards, off. Your steps still show to you.

What is on the More tab?

Search, quick actions (Post, Praise, Walk, Invite) and Explore: your network’s sections, such as Blood Needed, Events, Challenges, Praise, Classifieds, Pass It On, Lost & Found, Coach & Teach and Deals. Admins switch each one on or off for their network.

How does WhatsApp contact work?

If a member added a WhatsApp number to their post, tapping it opens WhatsApp with a ready message. AIKYATO does not see the chat. Leave the number blank on your own posts and people can only reach you through the post.

Is AIKYATO involved in Explore exchanges?

No. Every exchange is between the members involved. AIKYATO does not inspect goods, handle payment or deliver. Meet in a public place and do not pay before you have the item.

Notifications are not arriving

Check that notifications are allowed for AIKYATO in your phone’s settings, and that the type is on in You › Notifications.

Can I turn some off?

Yes, most types separately in You › Notifications, and each chat from its own menu. Emergency alerts, blood requests and approval notices are always sent. To stop everything, turn notifications off for AIKYATO in your phone’s settings.

How do I report a post or a comment?

Open the ⋯ menu on the post or the comment and choose Report. Tell us what is wrong. Reports go to the admins of that network and to us, and are reviewed within 24 hours; content we find objectionable is removed and the member who posted it is suspended or removed.

How do I block someone?

Open their profile and choose Block. Everything they post disappears from your feed immediately, and neither of you sees the other’s posts or comments. Blocking also notifies us so we can review the member. Undo it from You › Blocked Members.

How do I report or block someone in chat?

Tap a message and choose Report this message, or open the chat’s menu to report the member, the group or the room. You can block the member in the same step. Messages you attach to a report are kept with it; everything else in chat disappears after 7 days.

Something abusive needs attention now

Email us with the network name and, if you can, a screenshot. Do not wait for the in-app report if it is urgent.

Who can see my profile?

Only members of the same networks as you. There is no public profile and no search across networks.

Where is my data stored?

The database and photos are in India (Mumbai) and the servers in Singapore. Sign-in codes and emails go through Brevo in the European Union, and lab reports you upload are read in the United States. Details are in the Privacy Policy, section 5.

Is my health data shared?

Never sold and never used for advertising. Your network sees your steps and rank only if you stay on the leaderboard. Lab reports you upload are read by Anthropic for us, only to copy out the values. See the Privacy Policy, sections 1 and 3.

Get a copy of my data

You › Your Data › Download My Data gives you a copy of what we hold.

Change my name, photo, birthday or city

You › Edit Profile.

How do I delete my account?

Tap your photo or initials at the top left to open You, then Your Data › Delete My Account. If you own a network, you pick a new owner or delete it first. It is immediate and permanent: profile, memberships, your posts with their photos, comments, wishes, reactions, activity records and sign-in credentials. Without the app, use delete-account.html.

I only want to leave one network

Tap the network name at the top, then My Networks › Leave. That removes your membership and the celebration posts about you in that network. What you wrote stays; your account and other networks are unaffected.

The app looks wrong or a screen is stuck

Close it fully and reopen; that fetches the current version. If it persists, use Report a bug (in You › Help & Support) or email us and say which screen, which device and roughly when.

Anything else

Your network’s owner or admin can handle membership, approvals, moderation and network settings, and is usually the fastest route for those. For everything else, bugs, privacy, safety, or a question this page does not answer, write to us.